CONFERENCE AGENDA
19 - 20 JULY 2022

08:45 - 09:00

INAUGURATION & WELCOME SPEECH

09:00 - 09:20

Unlocking the African Digital Potential to Leverage Innovative Solutions for Financial Inclusion

• Growing importance of financial services in national digital strategies and policies
• Developing a robust digital financial ecosystem to empower Africa’s largely untapped population
• Facilitating cross country e-payments and eKYC to bolster Intra-African trade

Nnenna Nwabufo

Director General, East Africa Region
African Development Bank Group

09:20 - 09:40

FIRESIDE CHAT
Reshaping Financial Services with Technology as an Enabling Platform

• Key strategic technology pillars for digitalization by traditional banks and financial services
• Operational Excellence in Banking: making the leap into tech-led operations
• Investing in efficiency with a shift towards adopting digital channels

Moses Okundi

CIO
ABSA Bank - Kenya

MODERATOR
Kiiru Muhoya

CEO
Fingo Africa

09:40 - 10:00

The Future of Payments: The Evolving Digital Financial Services Sector

• Understanding the factors that are shaping the future of financial services in the digital economy
• What is holding back wider use of financial technology for the unbanked and under-served?
• How are emerging payments revolutionising the customer-centric digital ecosystem?

SHEHRYAR ALI

Country Manager for East Africa
Mastercard

10:00 - 10:20

Improving Cybersecurity Culture - Internally and Externally

• State of cybersecurity culture in Africa
• Using behaviour design principles in improving security culture
• Examples of internal and external (consumer and customer-facing) security awareness campaigns in the financial sector

ANNA COLLARD

SVP of Content Strategy and Evangelist
KnowBe4

11:00 - 11:30

PANEL DISCUSSION
Establishing a Centre of Excellence in the Digital World to Enable New Business Models and Opportunities for Financial Sector with Technology at the Center

• How are CxOs transforming legacy ecosystems with digital tools to eliminate organizational challenges and pain points by implementing modern technologies?
• Next-gen Digital CoE: ensuring flexibility and agility of tech-stacks with options for scalability for the future
• How are CxOs establishing best-in-class technologies to align with business requirements and customer needs?

Julius Orayo

Group Chief Information Officer
Jubilee Insurance

Mohamed Dalal

CIO
Liberty Life

Victor Odada

Head, Digital Banking & E-commerce
Stanbic Bank

MODERATOR
Dr. Peter Kamau Njuguna

CIO
Co-operative Bank of Kenya

11:30 - 11:50

Cloud-Based Banking Infrastructure: Agile Financial Services with
Resilience, Flexibility, Reliability, Scalability and Cost Efficiency

• How are cloud technologies helping banks of all shapes and sizes to thrive and adapt in a fast-changing environment?
• Cloud-based services allowing banks to create new business models, products, and services
• What are the key steps to develop an effective and successful cloud strategy?

DR. IBRAHIM ABDUBA

ERP Strategy and Business Development Leader
Oracle Corporation

11:50 - 12:30

PANEL DISCUSSION
Payments Spotlight: Banking on Innovation in Digital Payments

• The traditional payments system is at a critical juncture, disrupted by the rise of alternative payments and new focus on customer experience
• Contactless Payments / Virtual Cards: Will this be the future?
• Understanding the challenges, key market trends and growth opportunities

Steve Njenga

Group CIO Payments
Equity Group Holding

Monicah Ndung'u

Head, Payments RPC & Remittances Unit
Ecobank Kenya Ltd

Russell Akuom

Head of Group Payments
Letshego, Kenya

MODERATOR
Jemima Kariuki

Director, Products and Solutions
Mastercard

12:30 - 12:50

Diversifying and Expanding Financial Products and Services with Open Banking Ecosystem

• How to prepare your organization for an open banking environment and deliver value to your clients?
• Are banks making the most of open APIs? What’s next in the open banking landscape?
• How can banks harness the API economy and reshape banking experience for customers?

Makabelo Malumane

MD, Head of Transaction Banking
Standard Chartered, Kenya

12:50 - 13:00

How To Prevent Your Customers from Online Fraud

Gaps between siloed identity systems create friction, entice fraudsters, and drive good customers away. We’re on a mission to fix it and help companies to reduce fraud and speed up the identity verification process.

Colin O’Neill

VP of Sales UK/EU
Daon

14:00 - 14:40

PANEL DISCUSSION
Future CX: Revamping CX Transformation Through Digital Journey with Advanced CX Analytics

• How is DCX causing a huge shift in new CX standards and the way people interact?
• Experience management: Automate actions that drive improvement across customer experiences with AI, Bots etc.
• Augmenting and optimizing customer-centric banking to deliver continuous experience throughout customer life cycle

Pauline Macharia

Director Customer Experience
SBM Bank, Kenya

Dorothy Jumba

Head of Customer Experience
HFC Group, Kenya

Seema DeSouza

Group Director - Customer Experience
Equity Bank Ltd

Alex Muriu

Head of Customer Experience
Absa Bank Kenya

MODERATOR
Judith Bogonko

Chief Commercial Officer
Fingo Africa

14:40 - 15:00

Digital Rush: Forming Strategic Digital Partnerships Between FIs And Fintechs to Drive Growth in the Financial Services

• What are the must-have elements for a successful digital banking partnership?
• Are banks and fintechs working collaboratively or directly competing? Does the answer lie in synergetic partnerships?
• Closing The Gap: Forging digital partnerships to compliment the bank’s core business

Charles Kinyanjui

Head New Ventures & FinTech Development
National Bank of Kenya

15:00 - 15:20

Enhancing Cyber Security as a Key Enabler for Secure Banking, Preventing Frauds, Identity Thefts and Beyond

• Adopting to internet banking comes with its own security risk, are integrated security features adequate?
• Developing a structured framework for securely managing and sharing data to detect unauthorized usage and boost security
• Developing and deploying a comprehensive security strategy to protect your digital assets

Supriyo Biswas

Associate CISO
SBM, Kenya

15:20 - 15:30

CLOSING REMARKS (DAY 1)

09:00 - 09:20

Age of Futurism with Neo-banks: Disrupting the Banking System with Their Customer-Centric Digital Offerings

• Enabling digital and mobile-first financial solutions for payments, money transfers, money lending, and more
• Neo-banking – Just another banking app and digital card or a real challenge to physical banks
• How to build a scalable Neo-bank? Will neo-banks enable seamless and truly barrier-free access to banking services?

KIIRU MUHOYA

CEO
Fingo Africa

09:20 - 09:40

Full-Suite Mobile Banking: Pushing Boundaries to Achieve Financial Inclusion and Integration

• How can mobile payments be used to facilitate financial access for unbanked population in Africa?
• Reengineering banks with core banking solutions for a sound mobile ecosystem
• What are the must-have features for an innovative and future-ready banking app?

MAKALE BENSON

HEAD OF ICT SERVICE OPERATIONS
I&M Bank

09:40 - 10:00

Elevating Consumer Banking with Advanced Technologies and a Well-Planned Digital Ecosystem

• Prioritizing a transformation strategy to ensure seamless integration of functionalities across the IT landscape
• How do banks create more value for their customers with product innovation and better customer experience?
• Embracing RPA, AI, ML to boost automation and integrated services in consumer banking

Edith Chumba

MD, Head Consumer, Private & Business Banking Kenya & E.A
Standard Chartered Bank

10:00 - 10:20

Redefining Fraud and Risk Management with Next-Gen eKYC, AML and Digital Identity

• How eKYC offers first-in-line defense mechanism to fight back online identity frauds?
• Fortifying security with end-to-end ID management, Identity Verification and AML
• Achieving compliance and preserving security with modern risk management strategy and advanced fraud intelligence

MARY MBUGUA

Head of Risk
Jubilee Insurance

11:00 - 11:40

PANEL DISCUSSION
Powering Financial Services with Big Data Analytics to Streamline Operations, Business Processes, Security and Customer Experience

• Equipping financial operations with analyzed trends, patterns and real-time reporting
• Overcoming the institutional inertia of data silos by identifying the right data management solution
• Leveraging BI tools to turn data into actionable insights and promote operational efficiency

Hartnel Ndungi

Chief Data Officer
Absa, Kenya

Olayinka Fadahunsi

Chief Data Scientist
Equity Bank

Pramod Veturi

CEO - International Business
Perfios Software Solutions

Simion Rutto

Head of Fraud & Forensics
Britam Insurance

MODERATOR
RAHUL CHATURVEDI

Regional Business Head
Perfios Software Solutions

11:40 - 12:00

Innovation and Islamic Banking: A New Approach with Digital Money and Mobile Banking for Financial Inclusion

• Disrupting 20th century Islamic financial services, operations, business models, and customer engagement.
• Leveraging disruption and innovation to enhance Islamic financial services
• Mobilizing Islamic Finance with digital infrastructure to enhance Shari’a-compliant payment, collection, and more.

Sahil Arya

CIO, Head of Banking Technology & Digital Transformation
Gulf African Bank

12:00 - 12:40

PANEL DISCUSSION
Digital Disruption: Building Innovations at the Center of Commercial Banking in a Customer-Centric World

• Evolving banking services causing a shift in how commercial banks reach their customers
• Are banks turning to fintech to extend lending services to informal businesses?
• Hyper-personalization – the evolving phases of customer expectations with tailor-made offerings, personalized products and services

Jack Sikenyi

Head Enterprise Applications Support
NCBA, Kenya

Anita Chege

Head - Products, Digital & Marketing
Letshego Kenya

Ashish Baghel

Head – Digital Banking Channels
Prime Bank, Kenya

Angela Mwirigi

Director Digital Financial Services
KCB Bank

MODERATOR
Amitava Sanyal

Vice President and Regional Head, Middle East & Africa
JMR Infotech

12:40 - 13:00

Digital Disruption in Insurance: Building the Future of Insurance with New and Innovative Ways

• Reshaping the future of Insurtech from AI to APIs: using new-tech and big data
• Developing new services and business models to accelerate strategic business initiatives with technology
• Challenges in adopting new business models whilst having customers at the forefront of their strategic and operational thinking

Liza Maru

Head of Innovation-Emerging consumers
Britam Insurance

13:00 - 13:20

Scaling FinTech in Africa

• Africa is highly fragmented on several dimensions – language, income, education, religion etc.
• How do we balance the need for localization and scale simultaneously?

DENNIS MUNYUA

Head of Service Design
M-Pesa Africa

13:20 - 13:40

Africa’s Financial Inclusion Drive: Taking Microinsurance & Micro Credit to the Roots by Leveraging Digital Innovation

• Digital Innovation and Financial Services: Where are we now?
• Micro Credit & Insurance Solutions for the Unbanked
• Technological advancements and financial inclusion: Best practices

SEYE AWOJOBI

Registrar/CEO of CIBN and President of Alliance
African Institute of Bankers (AAIOB)

13:40 - 14:00

Open Banking as a Catalyst for Economic Growth Through Financial Innovation in Africa

• API Standardization and regulation: What bankers should know
• Securing financial data in the age of Open Banking
• Economic Growth and API Innovation

DR. KENNETH OPARA PH. D

FCIB Chairman of Council/President at CIBN and Executive Director – Lagos and Southwest
Fidelity Bank Plc

14:00 - 14:10

CLOSING REMARKS (DAY 2)