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61Days 18Hours 57Minutes 48Seconds

CONFERENCE AGENDA

08:00 AM - 09:00 AM

REGISTRATION & COFFEE

09:00 AM - 09:10 AM

INAUGURATION & WELCOME SPEECH

09:10 AM - 09:30 AM

Unlocking the African Digital Potential to leverage Innovative Solutions in Financial Services

  • Gaining importance of financial services in national digital strategies and policies
  • Developing a robust digital financial ecosystem to empower Africa’s largely untapped populations
  • Facilitating cross country e-payments and eKYC to bolster Intra-African trade

09:30 AM - 09:50 AM

Aligning With Kenya's Digital Economy Blueprint: Fostering Connected Banking to Boost Financial and Digital Inclusion

  • What has triggered soaring investments towards digitalization by traditional banks and fintech’s?
  • Exploring hypercharged platforms of e-money, digital payments, with a cross generational shift towards adopting digital channels
  • Building a dynamic regulatory framework to spur growth in financial innovation with more agility

09:50 AM - 10:10 AM

Digital Transformation: Reshaping Future of Banking Strategy to Enable Innovation and Adaptability for New-age Customers

  • Modernizing the Core Banking Platforms with strategic planning to enable and support the future ambitions of the bank
  • What is the future of multi-channel banking, mobile Innovation & core system integration?
  • What will the connected, customer-centric digital ecosystem of the future look like?

10:10 AM - 10:30 AM

Elevating Commercial Banking with Advanced Technologies and a Well-Planned Digital Ecosystem

  • Prioritizing a transformation strategy to ensure seamless integration of functionalities across the IT landscape
  • How do banks add more value to commercial customers with product innovation, better customer experience?
  • Embracing RPA, AI, ML to boost automation and integrated services for the entire corporate customer journey

10:30 AM - 11:00 AM

COFFEE & NETWORKING BREAK

11:00 AM - 11:40 AM

Panel Discussion | Establishing a Banking Centre of Excellence in the Digital World to Enabling New Business Models, Opportunities with Technology at the Center

  • How are CXOs transforming legacy ecosystems with digital tools to eliminate organizational challenges and pain points by implementing modern technologies?
  • Next-gen Digital CoE: ensuring flexibility and agility of tech-stacks with options for scalability for the future
  • How are CXOs establishing best-in-class technologies to align with business requirements and customer needs?

11:40 AM - 12:00 PM

Cloud-Based Banking Infrastructure: Agile Financial Services with Resilience, Flexibility, Reliability, Scalability and Cost Efficiency

  • How are cloud technologies helping banks of all shapes and sizes to thrive and adapt in a fast-changing environment?
  • Cloud-based services allowing banks to create new business models, products, and services
  • What are the key steps to develop an effective and successful cloud strategy?

12:00 PM - 12:20 PM

Payments Spotlight: Banking on Innovation in Digital Payments

  • The traditional payments system is at a critical juncture, disrupted by the rise of alternative payments and new focus on customer experience
  • Contactless Payments / Virtual Cards: Will this be the future?
  • Understanding the challenges, key market trends and growth opportunities

12:20 PM - 12:40 PM

Digital Rush: Forming Strategic Digital Partnerships Between FI’s And Fintech’s to Drive Growth in the Financial Services

  • What are the must-have elements for a successful digital banking partnership?
  • Are banks and fintechs working collaboratively or directly competing? Does the answer lie in synergetic partnerships?
  • Closing The Gap: Forging digital partnerships to compliment the bank’s core business

12:40 PM - 13:00 PM

Full-Suit Mobile Banking: Pushing boundaries for financial inclusion and integration

  • How can mobile payments be used to facilitate access of Unbanked population in Africa?
  • Reengineering banks with core banking solutions for a sound mobile ecosystem
  • What are the must-have features for an innovative and future ready banking app?

13:00 PM - 14:00 PM

LUNCH & NETWORKING BREAK

14:00 PM - 14:40 PM

Panel Discussion | Future CX: Revamping CX Transformation Through Digital Journey with Advanced CX Analytics

  • How is DCX causing a huge shift in new CX standards, and the way people interact?
  • Experience management: Automate actions that drive improvement across customer experiences with AI, Bots etc.
  • Augmenting and optimizing customer-centric banking to deliver continuous experience throughout customer life cycle

14:40 PM - 15:00 PM

Building an Omnichannel Banking Experience with Intelligent Banking Communications for Improved Customer Engagement

  • How to accelerate a multi-channel innovation led growth with personalized banking experiences and increased customer satisfaction?
  • Reimagining business engagement by creating consistent, seamless experiences across channels
  • Delivering advanced cloud ready banking with embedded customer insights, open APIs, real-time processing for speed to innovation and cost efficiencies

15:00 PM - 15:20 PM

Blockchain Disruption: What is Making Big Banks Adopt This Technology

  • How will blockchain transform the future of banking sector? What opportunities does this present to commercial banking?
  • Increasing the security of digital transactions and removing the potential for errors
  • What obstacles are preventing banks from adopting this decentralized technology?

15:20 PM - 15:30 PM

CLOSING REMARK (DAY 1)

15:30 PM - 17:00 PM

COFFEE & NETWORKING AT EXHIBITORS ARENA

08:30 AM - 09:00 AM

REGISTRATION & COFFEE

09:00 AM - 09:20 AM

Future Forward: Demystifying Tech-Enabled Customer Acquisition and Customer Management in Financial Services

  • What strategies can be most effective in customer acquisition efforts?
  • What tools and technologies are the right fit, flexible and agile to invest in?
  • Tracking the success of customer acquisition metrics, How should this be measured?

09:20 AM - 09:40 AM

Enhancing Cyber Security as a Key Enabler for Secure Banking, Preventing Frauds, Identity Thefts and Beyond

  • Adopting to Internet banking comes with its own security risk, are integrated security features adequate?
  • Developing a structured framework for securely managing and sharing data to detecting unauthorized usage and boost security
  • Developing and deploying a comprehensive security strategy to protect your digital assets

09:40 AM - 10:00 AM

Unlocking the AI Potential: Dynamic Applications of AI Delivering Intelligent and real-time solutions

  • Enabling AI-powered self-service banks and personalized finance management tools
  • How artificial intelligence is transforming the financial ecosystem to minimizes costs, improved customer support, automate processes?
  • AI Driven Banking: enhancing personalized financial planning, fraud detection, back-office process automation and beyond

10:00 AM - 10:20 AM

Low Code Platforms and RPA: Taking Banking Automation to the Next Level

  • Agility with Low-code: accelerate, modernize and optimize flexible business applications
  • Software bots and services-through-software model for scalable productivity at low-cost
  • RPA VS low-code: how effective are both tools for business process

10:20 AM - 11:00 AM

COFFEE & NETWORKING BREAK

11:00 AM - 11:40 AM

Panel Discussion: Powering Banks with Big Data Analytics to Streamline Banking Operations, Processes and Customer Experience

  • Equipping financial operations with analyzed trends, patterns, real-time reporting
  • Overcoming the institutional inertia of data silos by identifying the right data management solution
  • Leveraging BI tools to turn data into actionable insights and promote operational efficiency

11:40 AM - 12:20 PM

Diversifying and Expanding Financial Products and Services with Open banking ecosystem

  • How to prepare your organization for an open banking environment and make deliver value to your clients?
  • Are banks making the most of open APIs? what’s next in the open banking landscape?
  • How can banks harness the API economy and reshape banking experience for customers??

13:00 PM - 14:00 PM

LUNCH & NETWORKING BREAK

14:00 PM - 14:20 PM

Panel Discussion | Digital Disruption: Building Innovations at the Center of Commercial Banking in a Customer-Centric World

  • Evolving Banking Services Causing a Shift in How Commercial Banks Reach Their Customers
  • Are banks turning to fintech to extend lending services to informal businesses?
  • Hyper-personalization – the evolving forces of customer expectations with tailor-made offerings, personalized products and services to customers

14:20 PM - 14:40 PM

Redefining Fraud and Risk Management with Next-Gen eKYC, AML and Digital Identity

  • How eKYC offers first-in-line defense mechanism to fight back online identity frauds?
  • Fortifying security with end-to-end ID management, Identity Verification and AML
  • Achieving compliance and preserving security with modern risk management strategy and advanced fraud intelligence

14:40 PM - 15:00 PM

Digital Disruption in Insurance: Building the Future of Insurance with New and Innovative Ways

  • Reshaping the future of insure-tech from AI to APIs: using new-tech and big data
  • Developing new services and business models to accelerate strategic business initiatives with technology
  • Challenges in adopting new business models whilst having customers at the forefront of their strategic and operational thinking

15:00 PM - 15:20 PM

Age of Futurism with Neo-banks: Disrupting the Banking System with Their Customer-Centric Digital Offerings

  • Enabling digital and mobile-first financial solutions for payments, money transfers, money lending, and more
  • Neo-banking – Just another banking app and digital card or a real challenge to physical banks
  • How to build a scalable Neo-bank? will neo-banks enabling seamless and truly barrier-free access to banking services

15:20 PM - 15:30 PM

CLOSING REMARK (DAY 2)

15:30 PM - 17:00 PM

COFFEE & NETWORKING AT EXHIBITORS ARENA

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